Hotel Consulting

Hospitality Consulting Services

How to strengthen the loyalty and satisfaction of your guests, employees, and owners?

We elevate the quality of your services, sales, and optimize your operations.

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WHO WE ARE

We are a strategic partner for hotel professionals and industry experts worldwide, dedicated to operating, promoting, training, and auditing hospitality service providers, in order to create competitive edge that maximize revenue and guest satisfaction.

What We Offer

STRATEGIC & OPERATIONAL ASSESSMENT

  • Rapid diagnostic of Rooms, F&B, Spa, Recreation, and Admin.
  • Benchmarking against comp set and industry standards.
  • Identification of service gaps, productivity issues, and operational risks.

FINANCIAL PERFORMANCE OPTIMIZATION

  • P&L review, variance analysis, and budget vs. forecast evaluation.
  • KPI analysis: RevPAR, TRevPAR, GOPPAR, labor ratios, food & beverage cost.
  • Recommendations for cost efficiency and revenue growth.

REVENUE MANAGEMENT & COMMERCIAL STRATEGY

  • Market segmentation & pricing strategy review.
  • Distribution mix optimization: direct, OTA, wholesale, corporate, groups.
  • ADR integrity, pickup trends, and seasonal revenue planning.

SALES & MARKETING EFFECTIVENESS

  • Evaluation of sales team KPIs, structure, and account performance.
  • Audit of digital marketing, CRM, metasearch, and brand positioning.
  • Visibility and promotional strategy recommendations.

GUEST EXPERIENCE & SERVICE QUALITY

  • ReviewPro/Medallia analysis and online reputation audit.
  • Mystery audits and service-flow assessment.
  • Enhancements for guest journey, service standards, and upselling.

TALENT, STRUCTURE & LABOR OPTIMIZATION

  • Evaluation of FTE ratios, staffing guides, and org charts.
  • Leadership capability assessment and training recommendations.
  • Labor optimization aligned with service delivery expectations.

OWNER REPRESENTATION & ASSET MANAGEMENT

  • Monthly monitoring of operator performance.
  • Review of P&L, STR, forecasts, capital plans, and compliance.
  • Preparation of executive summaries and action plans.

CAPEX & REPOSITIONING SUPPORT

  • Product assessment, FF&E/OS&E planning, ROI-based CAPEX priorities.
  • Support for rebranding, renovation, and repositioning projects.

DELIVERABLES

  • Executive dashboard, recommendations report, and action plan.
  • KPI monitoring tools and implementation roadmap.
    • Leadership Placement
    • General efficiency improvement
    • Increased productivity and execution quality
    • Higher customer satisfaction and loyalty
    • Skill development
    • Public Relations
    • Marketing automation platforms for measuring and standardizing brands
    • Hotel Operations
    • Restaurant and spa operations
    • Mystery Shopper
    • Process implementation, design, and mapping for creating operational manuals
    • Training based on areas of opportunity with prior client needs audit
    • Talent Acquisition
    • Implementation of innovative technologies for strategic marketing with measurable results
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    OUR EXPERIENCE

    With over 30 years of experience in both traditional and alternative hospitality niches, including glamping, covering all phases from feasibility, opening, and operations in Mexico and the United States. We have experience in all hotel categories rebranding and classifications, from extended-stay accommodation, boutique, business, independent, luxury and lifestyle hotels, with a strong focus on brand specifications and hotel classification. Always committed to innovation and industry trends, offering differentiating and effective solutions

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    SIX SIGMA & LEAN OPERATIONS PROCESSES

    Our services aim to identify internal components that pose a risk to the global reputation of the establishment. We participate in the analysis and diagnosis of your processes to detect possible deficiencies and suggest solutions that add value to your organization. We work under the continuous improvement framework, operational efficiency, and process review using Six Sigma certification methods.

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